Returns and Complaints

If you are a consumer or a privileged entrepreneur (as defined in Article 7aa of the Consumer Rights Act), you have the right to withdraw from the purchase contract within 14 days from the date you receive the goods – without providing any reason.

To exercise this right, simply send us a withdrawal statement within this period:

by email: shop@fiberlogy.com
by post: Brzezie 387, 32-014 Brzezie, Poland

You may use the withdrawal form template, but it is not required. Once we receive your statement, we will confirm it by email.

You must return the goods at your own expense within 14 days from sending the withdrawal statement to the following address:
Brzezie 387, 32-014 Brzezie, Poland

Refunds will be issued within a maximum of 14 days from receiving your withdrawal statement. We will refund:

the price of the purchased goods,
the cost of the original delivery (based on the cheapest standard delivery option available in our store).

We may withhold the refund until we receive the goods back or receive proof of their return shipment. Refunds will be made using the same payment method you used for the original transaction, unless we agree otherwise.

Please note: You are responsible for any reduction in the value of the goods if you have used them beyond what is necessary to determine their nature, characteristics, and functioning.

Complaints

We are committed to delivering products that meet the contract and your expectations.

If you notice a defect or a lack of conformity with the contract, you can file a complaint:

by email: shop@fiberlogy.com
by post: Brzezie 387, 32-014 Brzezie, Poland

We will review your complaint in the form it was submitted (in writing or by email) within 14 days of receipt.

If you are not satisfied with the outcome, you may also use out-of-court dispute resolution methods, including:

mediation conducted by the Provincial Inspector of the Trade Inspection,
assistance from the district (municipal) consumer ombudsman or consumer protection organizations,
the permanent consumer arbitration court.

Have questions about our filaments, orders, or partnership opportunities? Fill out the contact form and our team will get back to you as soon as possible. We're here to help you bring every project to life with Fiberlogy.

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