We kindly inform you that due to the holiday and New Year break, orders placed after 12:00 PM (CEST) on December 19, 2025 will be processed starting January 2, 2026, in the order in which they are received.
Thank you for your understanding and we wish you happy holidays and a happy New Year.
Below you will find complete information regarding deliveries from our Fiberlogy store.
Our priority is to ensure a convenient and secure shopping experience. We carefully organize the order fulfillment process so that your products arrive quickly and in perfect condition. We work exclusively with trusted courier companies and provide several delivery options - you can choose the one that best suits your needs.
All delivery costs and lead times are presented transparently, so there are no unexpected surprises.
We care about the highest quality of service and we are confident that your shopping experience with us will be just as satisfying as creating with our filaments afterward.
Delivery methods
We offer a wide range of delivery methods tailored to your preferences:
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Courier (FedEx) – fast and secure delivery to the specified address.
Order processing and delivery time
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Orders placed and paid for by 10:00 PM (CEST) are usually shipped the same day.
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For international shipments, delivery time depends on the country and chosen shipping method (usually 2–7 business days).
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During peak periods (e.g. holidays), processing time may be extended.
Shipping costs
Shipping cost depends on the selected method and the value of the order.
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A detailed price list of shipping costs is available in the cart during checkout.
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We also offer promotions for free delivery on orders over €120 gross.
| Delivery method | Destination country | Weight | Cost | Free delivery | Max. parcel weight |
|---|---|---|---|---|---|
| FedEx | Austria, Belgium, Czechia, Germany, Denmark, France, Hungary, Italy, Lithuania, Luxembourg, Netherlands | up to 5 kg |
€11.00 |
€120 |
30 kg |
| 5–10 kg |
€19.50 |
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| 10–20 kg |
€28.00 |
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| over 20 kg |
€30.50 |
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| Estonia, Spain, Finland, Greece, Ireland, Latvia, Portugal, Romania, Sweden, Slovenia | up to 5 kg |
€30.50 |
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| 5–10 kg |
€24.50 |
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| 10–20 kg |
€31.50 |
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| over 20 kg |
€36.50 |
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| Slovakia | up to 5 kg |
€19.50 |
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| 10–20 kg |
€22.00 |
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| over 20 kg |
€28.00 |
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| Bulgaria | up to 5 kg |
€30.50 |
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| 10–20 kg |
€34.00 |
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| over 20 kg |
€39.00 |
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| United Kingdom | up to 5 kg |
€17.00 |
n/a | ||
| 5–10 kg |
€31.50 |
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| 10–20 kg |
€48.50 |
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| over 20 kg |
€55.50 |
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| Norway and Switzerland | up to 5 kg |
€30.50 |
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| 5–10 kg |
€32.50 |
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| 10–20 kg |
€53.00 |
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| over 20 kg |
€63.00 |
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| USA, Canada, South Korea, Australia, Israel, Taiwan, Turkey | up to 5 kg |
€72.50 |
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| 5–10 kg |
€96.50 |
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| 10–20 kg |
€125.50 |
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| over 20 kg |
€157.00 |
Additional information
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We make every effort to ensure that all orders are carefully packed and properly secured for transport.
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In the event of parcel damage during transport, please contact our customer service department immediately.
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All shipments are registered and include a tracking number, which you will receive after dispatch.
