Terms and Conditions

Fiberlogy Online Store Terms and Conditions

  1. Chapter 1. General Provisions, Contacting the Store Owner
    1. These Terms and Conditions (hereinafter “Terms and Conditions”) set forth the rules and conditions for using the Fiberlogy online store, which operates at www.https://fiberlogy.com.
    2. The owner of the Store is Fiberlab S.A., with its registered office at: Brzezie 387, 32-014 Brzezie, Poland, entered in the Register of Entrepreneurs of the National Court Register under KRS number: 0000533098, Tax ID (NIP): 6772384498, Business Identification Number (REGON): 360151591 (hereinafter referred to as the “Seller”).
    3. The Seller's contact information is as follows:
      Contact address: Brzezie 387, 32-014 Brzezie, Poland
      Email address: shop@fiberlogy.com
      Phone number: 530 100 605 (customer service hours—see the Contact tab).
      Contact point for communication with EU Member State authorities, the European Commission, and the Digital Services Council: shop@fiberlogy.com. Communication may be conducted in Polish or English.
    4. These rules and regulations include:
      1. information about the e-commerce service offered and provided by the Seller, which consists of enabling customers to make online purchases in the Store (i.e., remotely) of goods, digital content, or digital services (hereinafter the “Store Service”);
      2. information necessary to use the above-mentioned service.
  2. Chapter 2. Technical Requirements
    1. To use the Store, you must have:
      1. a computer or other device with a web browser;
      2. Internet access;
      3. a valid email address.
  3. Chapter 3. Personal Information
    1. The Seller is the controller of the Store’s customers’ personal data.
    2. All information regarding the processing of personal data of customers and other individuals who use the Store’s website can be found in the Privacy Policy.
  4. Chapter 4. Conclusion of a Sales Contract, Customer Account
    1. The Store allows customers to purchase products (hereinafter “Products”) displayed on the Store’s website in two ways:
      1. without registration;
      2. by creating an account in the Store.
      In both cases, to place an order, you must select the Goods in the Store, add them to the “Cart” using the appropriate button, and continue the ordering process by selecting the appropriate options (delivery and payment methods).
    2. Product information in the Store—i.e., descriptions and prices—constitutes an invitation to enter into a sales contract within the meaning of Article 71 of the Civil Code, in accordance with the terms and conditions of the Terms of Service.
    3. To place an order, you must fill out all the required information on the order form that is necessary to fulfill the contract and, if applicable (at the customer’s request), also provide the information needed to generate a VAT invoice.
    4. If a customer decides to create an account in the Store (hereinafter “Account”), registration is a one-time process, and the email address and password chosen by the customer are used for subsequent logins. Details regarding the Seller’s provision of the digital service of maintaining the Account are available below in the Account Terms and Conditions. After logging into the Account, the customer has access to their order history, and for subsequent orders, they do not need to fill out the order form with their personal information again.
    5. The customer may close their account at any time without incurring any costs. To do so, please send your cancellation request to the following email address: shop@fiberlogy.com.
    6. When a customer confirms an order by clicking the “Buy and Pay” button (or a button with an equivalent label), this means:
      1. submitting an offer to the Seller to purchase the Goods in accordance with the options selected in the order and in accordance with these Terms and Conditions,
      2. acceptance of the obligation to pay the price of the Goods and the costs of their delivery.
    7. The sales contract (hereinafter the “Contract”) is concluded upon the Seller’s acceptance of the order for fulfillment (acceptance of the customer’s offer), which the Seller notifies via an email confirming acceptance of the order for fulfillment.
    8. If it is not possible to fulfill an order for Goods (in whole or in part), the Seller will notify the customer of this—in such a case, no Contract is concluded. At the same time, the Seller will inform the customer of other available options for fulfilling the order, such as partial fulfillment or waiting for the Seller to restock. If the order has already been paid for by the customer but cannot be fulfilled, the Seller shall immediately refund the customer the payments made (in accordance with the extent of the order cancellation).
    9. The Seller shall provide the customer with confirmation of the conclusion of the Agreement on a durable medium no later than upon delivery of the Goods.
    10. The store is not liable for failure to deliver an order or for any delay in delivery resulting from the customer providing an incomplete or incorrect delivery address or failing to provide other information necessary to fulfill the order.
    11. The Seller reserves the right to suspend order fulfillment if the customer has provided false information or if there are reasonable doubts as to the accuracy of the information provided. In such a case, the Seller will (if possible) attempt to contact the customer to verify the accuracy of the information provided.
  5. Chapter 5. Prices and Payment Methods
    1. Product prices are listed in Polish zloty (PLN) and as gross amounts, i.e., including VAT.
    2. The shipping cost for the Goods is listed separately in the Store's shopping cart, depending on the shipping method selected by the customer.
    3. The available payment methods are described on the Store’s website under the “Payment Methods” tab and are displayed to the customer during the checkout process (in the shopping cart).
    4. The store offers the following payment methods:
      1. a traditional bank transfer to the Seller's account
      2. instant electronic transfer / BLIK / payment via a so-called virtual wallet—through the payment platform:
        • Shoper Payments (Autopay)
        • PayPal
        • Przelewy24
        • Stripe
      3. Card payments: Visa, Visa Electron, MasterCard, MasterCard Electronic
    5. If the customer has chosen to pay by standard bank transfer, payment for the order must be made within 5 days of placing the order. If payment is not received within the aforementioned period, the Agreement shall be deemed not to have been concluded. The preceding sentence does not apply in situations where the Seller offers customers deferred payment or payment in installments through an external partner.
    6. If you choose to pay via Shoper Płatności, Autopay S.A. is the provider of online payment services for instant bank transfers and payment cards.
    7. If you choose to pay via Stripe, the online payment service providers are Stripe Payments Europe, Limited and Stripe Technology Europe, Limited, both based in Ireland. The rules governing the integration of the Store with the Stripe service are set forth in the “Terms of Service for Stripe Integration in the Shoper Online Store,” available at https://www.shoper.pl/static/regulaminy/uslugi-finansowe-i-platnosci/regulamin-uslugi-integracji-stripe-w-sklepie-internetowym-shoper-od-2025-03-15.pdf. The Stripe Terms of Service for consumers (persons making payments in the Store via Stripe) are available at https://stripe.com/en-pl/legal/consumer.
  6. Chapter 6. Delivery of Goods
    1. Delivery of the Goods is made according to the customer's choice:
      • via a courier service
      • to InPost parcel lockers
    2. Except for Goods picked up by the customer in person, an order is considered fulfilled upon shipment to the customer (when the shipment is handed over to a carrier engaged in transportation). The exact actual delivery date is determined by the carrier.
    3. The Seller ships the goods within 7 business days, unless a different timeframe is explicitly stated in the product description when the customer places the order. Detailed shipping times are listed on the Store’s website under the “Order Processing Time” tab.
    4. The Seller typically fulfills orders within the Republic of Poland, with the customer covering the costs listed on the Store’s website under the “Delivery Times and Costs” tab. International shipping is available at the costs listed on the Store’s website or at costs individually agreed upon with the customer.
  7. Chapter 7. Withdrawal from the Contract
    1. A customer who is a consumer or an entrepreneur as defined in Article 7aa of the Consumer Rights Act (hereinafter “Privileged Business Customer”) has the statutory right to withdraw from a contract for the sale of Goods within 14 days of receiving them, without giving any reason, subject to the exceptions set forth below.
    2. To meet the deadline for withdrawing from the contract, the customer need only send a statement within the aforementioned period stating:
      • in electronic form to the following email address: shop@fiberlogy.com or
      • in writing to the following address: Brzezie 387, 32-014 Brzezie, Poland.
    3. A notice of withdrawal from the contract may be submitted using the template—Download the form template. Use of the template is not mandatory. The seller will immediately send the customer an email confirming receipt of the notice of withdrawal from the contract.
    4. The customer must then, within the next 14 days, return the Goods at their own expense to the following mailing address: Brzezie 387, 32-014 Brzezie, Poland.
    5. The seller shall, without delay and no later than 14 days after receiving the notice of withdrawal from the contract, refund the following to the customer:
      • prices of the Goods;
      • the cost of the initial shipment of the Goods to the customer using the least expensive standard shipping method offered by the Store.
    6. The Seller may withhold the refund until the Seller receives the Goods back, or at least until the customer provides the Seller with proof that the items have been returned.
    7. We will issue the refund using the same payment methods the customer used for the original transaction, unless the customer has expressly agreed to an alternative arrangement.
    8. The customer is liable for any decrease in the value of the returned Goods if, prior to submitting a notice of withdrawal from the contract, the customer used the Goods in a manner other than that necessary to ascertain the nature, characteristics, and functioning of the Goods.
  8. Chapter 8. Exceptions to the Right to Withdraw from a Contract for the Sale of Goods
    1. The right to cancel the contract does not apply to Contracts for the delivery of Goods:
      1. non-prefabricated goods, manufactured according to the specifications of the consumer or a Privileged Business, or intended to meet their individual needs (personalized goods);
      2. that spoil quickly or have a short shelf life (perishable goods);
      3. delivered in sealed packaging, if the packaging has been opened by the customer and the goods cannot be returned after the packaging has been opened for health or hygiene reasons (goods packaged for hygiene reasons);
      4. whose price depends on fluctuations in the financial market over which the Seller has no control, and which may occur before the deadline for withdrawing from the contract.
  9. Chapter 9. Complaints
    1. The Seller is obligated to deliver Goods to the Customer in accordance with the Agreement.
    2. With respect to consumers and Privileged Business Customers, the Seller is liable for the conformity of the Goods in accordance with the provisions of the Consumer Rights Act. With respect to other customers, the Seller is liable in accordance with the Civil Code.
    3. Complaints may be filed:
      • in electronic form to the following email address: shop@fiberlogy.com
      • or in writing to the following address: Brzezie 387, 32-014 Brzezie, Poland.
    4. The seller will review the complaint in the form in which it was submitted (in writing or via email) within 14 days of receiving the complaint.
    5. If the consumer is dissatisfied with the Seller’s handling of the complaint, consumers and Privileged Entrepreneurs may (regardless of ordinary proceedings before a court of general jurisdiction) also make use of out-of-court complaint resolution and claim enforcement procedures.
    6. To that end, you can:
      1. submit a request to the provincial inspector of the Trade Inspection Authority to initiate mediation proceedings aimed at an amicable resolution of the dispute,
      2. seek assistance from the county (municipal) consumer advocate or a nonprofit organization whose statutory mission includes consumer protection,
      3. file a petition with a permanent consumer arbitration court to resolve a dispute arising from the contract.
    7. Additional information regarding out-of-court complaint resolution and the pursuit of claims is also available on the website of the Office of Competition and Consumer Protection: https://polubowne.uokik.gov.pl/.
  10. Chapter 10. Product Reviews
    1. In the Store, customers can post reviews of products (hereinafter "Reviews").
    2. This feature is available only to customers who have an account and are logged in.
    3. Customer reviews must be lawful as defined by the Digital Services Act (DSA) and in accordance with generally accepted standards of conduct, which means that reviews may not:
      • of an unlawful nature;
      • contrary to public decency, and in particular: containing content that is offensive, pornographic, or offensive to religious sensibilities, or that incites racial, ethnic, or religious hatred;
      • that infringe on the rights of others, including, in particular, property rights, personal rights, copyrights, and the right to privacy;
      • containing content or graphic elements of a commercial or promotional nature relating to products other than those offered in the Store.
    4. The seller and/or the provider of an external customer satisfaction/customer review program may moderate Reviews, which means that Reviews that do not comply with the Terms and Conditions will not be published or may be removed.
    5. If a Review is blocked or removed, the Seller will notify the customer of this decision and provide an explanation. In such a case, the customer may file an appeal in accordance with the procedures described in Chapter 10, Section 6 of the Terms and Conditions.
    6. Appeals against decisions regarding Opinions (hereinafter “Appeal”) may be filed:
      • electronically to the following address: shop@fiberlogy.com
      • or in writing to the following address: Brzezie 387, 32-014 Brzezie, Poland.
      The Seller will immediately confirm receipt of the Appeal via email (if the person filing the Appeal has provided the Seller with an email address). The Seller will review the Cancellation in the form in which it was submitted (in writing or via email) within 14 days of receiving the Cancellation.
    7. Any person visiting the Store may submit a notice to the Seller (hereinafter “Notice”), if they believe that illegal content, as defined by the Digital Services Act (DSA), or content that violates the Terms and Conditions has been posted in the Store as part of a Review. Notifications should be submitted electronically to the following address: shop@fiberlogy.com.
    8. The Seller shall immediately confirm receipt of the Notice in electronic form. The Seller shall review the Notice within 14 days of receipt and provide a justification. The person who submitted the Notice may appeal the Seller’s decision regarding the Notice in accordance with the procedures described in Chapter 10, Section 6 of the Terms and Conditions.
    9. If the person filing the Appeal is dissatisfied with the Seller’s resolution of the Appeal, they may resort to the out-of-court dispute resolution procedures referred to in the Digital Services Act (DSA).
    10. The Seller is not liable for Reviews posted on the Store by customers, provided that:
      • is not aware that the Opinion constitutes illegal content;
      • shall immediately take appropriate action to remove or block access to illegal content upon becoming aware of such content; in particular, the Seller shall promptly review Notices.
  11. Chapter 11. Accessibility
    1. This section of the Terms of Service provides information on how the Store Service meets accessibility requirements.
    2. Both the Terms and Conditions and the Store’s website are made available in electronic form, readable using assistive technology.
    3. The information contained in the Terms and Conditions has been prepared in text formats that allow for its use in alternative and assistive communication. It can be read using assistive technologies. Contrast and spacing between letters, lines, and paragraphs have been applied, and sufficiently large, legible fonts of a size and style that allow them to be read, e.g., by zooming in on the text or using assistive technology. The Terms of Service do not contain any significant non-text content.
    4. The information contained in the Terms and Conditions is provided in a manner that ensures visibility, functionality, clarity, and compatibility.
    5. For information on how the Store Service meets accessibility requirements, please see the Accessibility Statement.
  12. Chapter 12. Final Provisions
    1. Contracts entered into through the Store are governed by Polish law. The contract is entered into in Polish.
    2. No provision of these Terms and Conditions excludes or in any way limits the rights of consumers (and Privileged Entrepreneurs) under applicable law.
    3. The Seller may amend these Terms and Conditions at any time; however, such amendments shall apply to orders placed after the publication of the new version of the Terms and Conditions, and in the case of (i) previously concluded Agreements for the provision of digital or electronic services, as well as in the case of (ii) customers with an Account in the store—the customer will be notified of the change to the Terms and Conditions and of the option to decline the new terms.
    4. These Terms and Conditions are effective as of August 6, 2025.

Fiberlogy Store Account Terms and Conditions

  1. Chapter 1. General Provisions, Contacting the Seller
    1. These Account Terms and Conditions (“Account Terms”) set forth the rules and conditions for using a customer account (“Account”) in the Fiberlogy online store (“Store”).
    2. These Account Terms and Conditions constitute the terms and conditions of an electronic service within the meaning of the Act on the Provision of Electronic Services. The Account Service is an additional and ancillary service in relation to the Seller’s main business activity, i.e., offering customers the opportunity to purchase Goods. The Account Service is provided free of charge.
    3. The Account Terms and Conditions supplement the Store Terms and Conditions. To the extent not covered by the Account Terms and Conditions, the provisions of the Store Terms and Conditions apply to this service.
    4. The Seller’s contact information for matters related to the Account service is the same as for the Store:
      Brzezie 387, 32-014 Brzezie, Poland
      ; email: shop@fiberlogy.com
      ; phone: 530100605
  2. Chapter 2. Technical Requirements and Features of the Account Service
    1. The technical requirements for using the Account service are the same as those for using the Store and are specified in Chapter 2, Section 1 of the Store Terms and Conditions.
    2. By using their Store Account, customers can:
      1. save and store your personal information (including your shipping address) in your Account, which allows you to make future purchases in the Store without having to fill out the address form again,
      2. access to their order history,
      3. view the order status.
  3. Chapter 3. Agreement for the Provision of Account Services, Withdrawal from the Agreement, and Account Closure
    1. The creation of an Account by the customer constitutes the conclusion of a contract for the provision of electronic services for an indefinite period. The Customer may close the Account at any time without providing a reason. To do so, the Customer must contact the Seller electronically at shop@fiberlogy.com. The Customer also has the statutory right to withdraw from the contract for the provision of Account services within 14 days of its conclusion.
  4. Chapter 4. Complaints
    1. With respect to consumers and Privileged Business Customers, the Seller is liable for the compliance of the Account service with the agreement, in accordance with the provisions of the Consumer Rights Act. With respect to other customers, the Seller is liable under the terms of the Civil Code.
    2. Complaints regarding the Account service may be submitted to the Seller in accordance with the procedure set forth in Chapter 9, sections 3–5 of the Store’s Terms and Conditions.
    3. If you are dissatisfied with how the Seller has handled your complaint, you may also use out-of-court complaint resolution and redress procedures, in accordance with the procedure described in Chapter 9, sections 6–7 of the Store’s Terms and Conditions.
  5. Chapter 5. Personal Information
    1. Complete information about the processing of the Store’s customers’ personal data, including for the purpose of maintaining an Account, can be found in the Privacy Policy.
  6. Chapter 6. Changes to the Account Terms and Conditions
    1. The Seller may amend these Account Terms and Conditions in accordance with the rules set forth in Chapter 12, Section 3 of the Store Terms and Conditions. If the customer does not accept the new version of the Account Terms and Conditions, they may terminate the contract for the provision of the Account service (by contacting the Seller electronically for this purpose) with 14 days’ notice.

Newsletter Terms and Conditions for the Fiberlogy Store

The Seller may amend these Newsletter Terms and Conditions in accordance with the rules set forth in Chapter 12, Section 3 of the Store Terms and Conditions. If a Subscriber does not accept the new version of the Newsletter Terms and Conditions, they may terminate the agreement for the provision of the Newsletter service with 14-day notice period (by contacting the Seller electronically for this purpose) or with immediate effect (as specified in Chapter 3, Section 3 of the Newsletter Terms and Conditions).

Chapter 1. General Provisions, Contacting the Seller

These newsletter terms and conditions (“Newsletter Terms and Conditions”) set forth the rules and conditions under which the Seller (“Seller”)—the owner of the Fiberlogy online store (“Store”)—provides the newsletter service.

A newsletter is a periodic email sent by the Seller to the email address of a person who has provided the appropriate marketing consent (“Subscriber”). These messages contain, in particular, commercial information regarding the Store and the Seller. These messages may also contain other content related to the Seller’s business, the Store’s industry, or educational content that, in the Seller’s opinion, may be of interest and useful to the Store’s customers or potential customers (“Newsletter”).

These Newsletter Terms and Conditions constitute the terms and conditions of an electronic service within the meaning of the Act on the Provision of Electronic Services. The Newsletter service is an additional and ancillary service in relation to the Seller’s main business activity, i.e., offering customers the opportunity to purchase Goods. The Newsletter service is free of charge.

The Newsletter Terms and Conditions supplement the Store Terms and Conditions. For matters not covered by the Newsletter Terms and Conditions, the provisions of the Store Terms and Conditions apply to this service.

The Seller’s contact information for matters related to the Newsletter service is the same as that for the Store
: Brzezie 387, 32-014 Brzezie, Poland
; email: shop@fiberlogy.com
; phone: 530100605

Chapter 2. Technical Requirements and Features of the Newsletter Service

To use the newsletter service, you must have:

a computer or other device with software that allows you to receive email,

a valid email address,

Internet access.

By subscribing to the newsletter, the Subscriber may receive emails from the Seller containing, among other things:

information about new arrivals and promotions in the Store,

discount codes and/or information about other special benefits for newsletter subscribers,

other content related to the Store’s and the Seller’s operations, the Store’s industry, or, where applicable, educational content that, in the Seller’s opinion, may be of interest and useful to the Store’s customers or potential customers.

The Seller does not guarantee or specify the frequency of the Newsletter. The Seller determines both the timing of the Newsletter and the content of the commercial information it contains.

Chapter 3. Newsletter Service Agreement, Withdrawal from the Agreement, Unsubscribing from the Newsletter

A Newsletter service agreement may be entered into:

when a visitor to the Store fills out the appropriate form on the Store’s website, providing the email address to which they wish to receive commercial information,

when placing an order in the Store—when a customer, in the Store’s shopping cart, consents to receiving commercial information by checking the appropriate checkbox.

As an incentive to subscribe to the Newsletter, the Seller may offer potential Subscribers a bonus (a gift, known as a “lead magnet”) in the form of a discount code, digital content (e.g., a free e-book) or another benefit for the subscriber related to the store’s operations (e.g., a one-time free delivery of Goods) (“Bonus”). Information about the Bonus granted in connection with the Newsletter subscription is then posted on the Store’s website.

The bonus is sent to the Subscriber at the email address provided upon subscription, immediately after the Newsletter service agreement is concluded. The Bonus is provided in an appropriate digital format (e.g., a link to download an e-book, a discount code, or a code to enter in the appropriate field in the Store’s shopping cart to receive free shipping).

The agreement for the provision of the electronic Newsletter service is entered into for an indefinite period. The subscriber may unsubscribe from the Newsletter at any time without providing a reason. To do so, please:

click the appropriate link included in each message sent as part of the newsletter, or

contact the Seller electronically.

The customer also has the statutory right to withdraw from the Newsletter service agreement within 14 days of its conclusion.

The Seller may discontinue the Newsletter service at any time, in which case all Subscribers will be notified.

If a Subscriber does not open messages sent by the Seller as part of the Newsletter for more than 1 year, the Seller (with prior notice) will cease providing the Newsletter service to that Subscriber.

Chapter 4. Complaints

With respect to consumers and Privileged Business Customers, the Seller is liable for the Newsletter service’s compliance with the contract in accordance with the provisions of the Consumer Rights Act. With respect to other customers, the Seller is liable under the terms of the Civil Code.

Complaints regarding the Newsletter service may be submitted to the Seller in accordance with the procedure set forth in Chapter 9, sections 3–5 of the Store’s Terms and Conditions.

If you are dissatisfied with how the Seller has handled your complaint, you may also use out-of-court complaint resolution and redress procedures, in accordance with the procedure described in Chapter 9, sections 6–7 of the Store’s Terms and Conditions.

Chapter 5. Personal Information

Complete information about the processing of the Store’s customers’ personal data, including for the purpose of providing the Newsletter service, can be found in the Privacy Policy.

Chapter 6. Changes to the Newsletter Terms and Conditions